Legal

Privacy Policy

This policy explains how JawRoam collects, uses and protects your personal information when you use our website and eSIM services.

Last updated:September 25, 2026

1

Information We Collect

We collect only the information needed to provide and support our eSIM services. Depending on how you use JawRoam, this may include:

  • Information you give us, such as your name, phone number and email address.
  • Information created when you use the service, such as orders, eSIM details and support conversations.
  • Technical information collected automatically when you visit our website.
2

How We Use Information

We use your information to:

  • Create and secure your account, including sending one-time verification codes.
  • Process your orders and deliver your eSIM, QR code and activation details.
  • Provide customer support and respond to your requests.
  • Send service messages about your account or orders.
  • Detect and prevent fraud, abuse and security incidents.
  • Maintain and improve our website and services.
  • Comply with our legal, accounting and regulatory obligations.
3

Account Information

When you create an account, we collect your name and phone number. Your phone number is used as your login identifier and to send verification codes by SMS. You may also add an email address.

Your password is stored in a hashed form and is never stored as plain text. You can view and update your name and email at any time from your account profile.

4

eSIM and Order Information

When you buy an eSIM, we keep a record of the order so we can deliver and support it. This may include:

  • The package, destination, price and order number.
  • eSIM identifiers such as the ICCID, the QR code and the activation code.
  • Order status, activation status and, where our provider supplies it, data usage.
  • The contact details used for the order.
5

Payment Information

We record the payment status and amount of each order. We do not store full payment card numbers on our systems.

Where a payment is handled by a third-party payment provider or partner, that provider processes your payment details under its own privacy policy.

6

Device and Technical Information

When you use our website, we may automatically collect technical information such as:

  • Your IP address.
  • Your browser and device type.
  • Your language preference.
  • The dates and times of your visits and requests.
7

Cookies

We use cookies that are necessary for the website to work. For example, they keep you signed in securely and remember your language preference.

We currently use cookies only for these essential purposes and not for advertising. If this changes, we will update this policy. You can block or delete cookies in your browser settings, but some features, such as signing in, may not work without them.

8

Data Sharing

We do not sell your personal information. We share it only where needed to provide the service or where required by law, including with:

  • eSIM and connectivity providers that issue and activate your eSIM.
  • Messaging providers that deliver verification codes and service messages.
  • Payment providers and partners that process payments.
  • Authorities, when required by applicable law or to protect our rights and users.
9

Data Security

We use reasonable technical and organizational measures to protect your information. These include encrypted connections (HTTPS), hashed passwords and access tokens, and restricted access to personal data.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your login details confidential.

10

Data Retention

We keep personal information only for as long as needed for the purposes described in this policy. These include providing the service, customer support, accounting, fraud prevention and meeting legal obligations.

When information is no longer needed, we delete or anonymize it.

11

Your Rights

Depending on the laws that apply to you, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate information. You can update your name and email from your profile.
  • Request deletion of your account and personal information, subject to information we must keep by law.
  • Object to or restrict certain processing.
12

Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children without the consent of a parent or guardian.

If you believe a child has provided us with personal information, please contact us so we can delete it.

13

Third-Party Services

Our service relies on third parties, such as eSIM connectivity providers and messaging providers, and our website may link to external sites. These third parties handle information under their own privacy policies, and we are not responsible for their practices.

Because eSIM connectivity is provided through international partners, some of your information may be processed outside your country.

14

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page.

For significant changes, we may also notify you through the website or by other means. Continuing to use our services after an update means you accept the revised policy.